How do I open a support request?

How to open a support request, how it moves along, and who in the office can write.

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How does a request move along?

From the ? menu, Support opens the office's requests. + New ticket asks for a subject, a category and a message, and takes up to four files (images or PDFs).

The «Support» page shows the office's requests with subject, category, status and date, with a search. — Support

Category	What for
Something is broken	Something does not work
A question	How to do something
A suggestion	An idea for Ergothiki
Subscription or payment	Plan, charges, invoices

How does a request move along?

A request is Open until we reply, then Answered; if you write again, it opens again. Support closes it, and then it takes no further replies — for something new, open a new request. Some plans are answered with priority.

The office's requests are seen by whoever may view them:

Permission	Office Owner	Office administrator	Project manager	Technical staff	Secretariat	Accounting	Website manager
View the office's support requests	yes	yes	yes	no	no	no	no

Requests are written and answered by whoever has the support permission:

Permission	Office Owner	Office administrator	Project manager	Technical staff	Secretariat	Accounting	Website manager
Write and answer support requests	yes	yes	yes	no	no	no	no

A new support request has a subject, a category and a message, and may carry attached files. — Support › New ticket

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