What do I do when an AI agent will not do something?

The usual messages and what they mean: an area that is off, the role, a duplicate customer, credits, a connection that lapsed.

When an AI agent will not do something, it is usually not a fault: it is a rule of the office or of your role. The most common:

What you see	Why	What to do
The AI finds no Ergothiki tool, or the connection screen says «AI agent access is off»	Agents or the office's artificial intelligence are off	Whoever changes the office's settings switches them on
«You cannot connect an AI»	The office does not allow it for you or your role	Ask the owner (AI agents → People)
«This AI is not allowed»	Your AI is not among the allowed ones	AI agents → General
The AI does not see an area	The area is Off	AI agents → What is allowed
The AI reads but does not record	The area is on Read, or your role cannot make that entry on screen either	Record for the area; the role is changed under Members & roles
The AI says your role does not allow it to read (debts, for example)	Your role does not see amounts — it does not mean there are none	—
A customer or partner was not added	Someone with the same name or tax number exists; the AI asks which one you mean	Tell it whether it is a new one
An appointment was not booked	It overlaps with another of yours	Confirm you want it that way
The project did not close, the offer was not sent, the amount was not written	Closing, sending an offer, fees and prices are done in Ergothiki only	Open the link the AI gives
The AI does not send an email or an invitation	Sending is off, for an email your role lacks «Answer and manage office messages», or the recipient is not one of the office's customers or partners	Sending under What is allowed; the recipient is recorded first
A receipt or an expense was not recorded	Finance is not on Record, your role does not see amounts (or expenses), or an office limit was passed	AI agents settings; corrections on screen only
The AI shows a text and waits	Every send, publication or money record needs your approval	Approve it or ask for a change
A file link asks you to sign in	It is not a public link	Sign in to Ergothiki
The AI says the month's credits or limit have run out	The monthly credits or the agents' limit are used up	The renewal, buying credits, or a higher limit under Credits & limits
The AI asks you to connect again	The connection went unused for as many days as the office sets, or it was revoked	Connect again from your AI
The AI does not see a tool you have just allowed (or still sees one you closed)	The AI loads its list of tools when it connects; it does not learn of a change in the settings by itself	Disconnect and reconnect Ergothiki in your AI
After many questions at once it pauses	A limit of questions per minute	Wait a minute

Every action — and every refusal — shows in Account › Profile & password, on the AI agents tab, and for the office in the History of the AI agents settings.

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