# Which plans are there, and how do I change the subscription?

> The plans, the trial, changing plan, user seats, cancelling, and what happens if a payment fails.

Last updated: 2026-10-29

The subscription lives under **Settings → Subscription → Plan** (someone who manages the subscription without changing the settings reaches it from the subscription panel on the Home page). The **Overview** shows the plan, how many projects went in this month, seats, storage, the next charge and how many credits are left; prices are always the ones the page shows.

| Plan | Who it is for |
| --- | --- |
| Starter | To get going, with basic limits |
| Sole practice | One engineer, no team |
| Business · Large business | A team; the level is set by the number of seats |

### What holds during the trial?

A new office tries everything a Business has, without the monthly credits. Before it ends you get a reminder. If you do not choose a plan, the office becomes a **Visitor** — nothing is deleted.

### What holds during the BETA?

While purchases are closed (BETA), use is free: the prices are shown, but the purchase buttons are not active, and a trial that ends does not lock the office. When purchases open, an office whose trial has ended still has 7 days to choose a plan — and gets a reminder.

### How do I change plan?

**Change plan** shows the plans; the first subscription is paid straight away by card. With an active subscription nothing changes on one click: for a larger plan, more users or yearly billing you first see what you pay today (the share for the rest of the period, as Stripe calculates it) and what you pay from the next charge; **Pay now** charges your card and the new plan applies as soon as the payment is complete (if your bank asks for a confirmation, the change waits until you complete it). A smaller plan, fewer users or monthly instead of yearly billing happen at the end of the period you have paid for, with no refund — until then you keep your current plan and can cancel the change. A change that grows one thing and shrinks another (e.g. Sole practice yearly → Business monthly) takes two steps: first the upgrade, paid today, then the reduction, which applies at the end of the period. Before moving to a smaller plan you see what changes: which features are switched off (their records stay readable) and which users will no longer sign in. A plan's features do not switch themselves on — you switch them on under **Features**. A feature your plan does not include stays in the menu with a padlock; its page opens at the same address and says which plan brings it, with a button to Subscription. A feature you switched off does not appear in the menu.

### What are user seats?

Each active member takes one seat; a member whose access is switched off takes none. The owner always has a seat.

When the plan ends up with fewer seats than members — after a smaller plan, at the end of the trial or with a new subscription —, every member but the owner waits until the owner chooses who stays: they cannot sign in, but their records stay. In **Team › Members & roles** the owner sees **«Your plan has N seats — choose who stays active»**, ticks the ones that fit and presses **Save the choice**. Those not chosen stay **Waiting — outside the plan**, and one click opens them again when the plan grows. As long as the seats are enough, nobody waits.

### How do I add space?

The subscription's **Storage** tab shows how much space you use, where it goes and how much is left. Your space is the plan's space for one person, plus the space each further member brings, plus whatever you add. Extra space goes on the same subscription, at the same price per GB in every size: today a share is charged for the rest of the period, and the space appears as soon as the payment is confirmed. **Remove** takes effect at the end of the period — you keep the space until then. While a smaller plan change waits for the end of the period, the space does not change; cancel that change first. When the space is full nothing is deleted; new files simply stop uploading until you free or add space.

### What about cancelling, and a failed payment?

Cancelling is done through **Manage how you pay**. The office stays active until the end of the period you paid for and then becomes a Visitor; a yearly subscription is not refunded. If a payment fails, the office stays open while the charge is retried; if every retry fails, it becomes a Visitor and the owner is told.

The subscription is managed by whoever holds its permission:

| Permission | Office Owner | Office administrator | Project manager | Technical staff | Secretariat | Accounting | Website manager |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Manage the subscription and the plan | ✓yes | ✓yes | —no | —no | —no | —no | —no |