# How do I restore what was deleted, and when is it gone for good?

> Where whatever you delete goes, who can bring it back, and when deleting becomes final.

Last updated: 2026-10-28

Whatever you delete in the office is not lost straight away: it goes to **Deleted records** (at the bottom of Settings). Files have a trash of their own, ErgoCloud's **File trash**, which empties itself after 30 days.

| Section | Seen by whoever… |
| --- | --- |
| Projects · Work items | creates projects |
| Customers · Partners | manages contacts |
| Tasks · Appointments · Notes | has their own permission |
| ErgoMeeting rooms | deletes rooms |
| Time · Leave | manages the members |
| ErgoMail | opens the conversation's box — your own email's, only you |
| Website designs | manages the website |

An ErgoMail conversation is deleted with **Delete** in its header. While it is in Deleted records, its attachments do not show in ErgoCloud's lists; when it is restored, it comes back as it was, with its labels. **Empty** deletes only the conversations you see, with their emails and attachments — an attachment saved into a project stays in the project.

### How do I restore a record?

**Restore** on a row brings it back; a project returns with the work items deleted along with it, a note with its replies, a room with its messages.

| Permission | Office Owner | Office administrator | Project manager | Technical staff | Secretariat | Accounting | Website manager |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Restore something from Deleted records | ✓yes | ✓yes | ✓yes | ✓yes | —no | —no | —no |

### When is it deleted for good?

Only a whole section at a time, with **Empty** and a confirmation — never a single row. After that nothing comes back. **Website designs** are the exception: they are deleted for good by themselves 30 days after they enter Deleted records.

| Permission | Office Owner | Office administrator | Project manager | Technical staff | Secretariat | Accounting | Website manager |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Delete something permanently from Deleted records | ✓yes | ✓yes | —no | —no | —no | —no | —no |