# How does the office use artificial intelligence?

> Where AI is used, what each action sends, and how the owner switches it off for the whole office.

Last updated: 2026-10-29

Most AI actions start with their own button, and whatever they make is a draft you correct before keeping it. Call minutes can also be written automatically, as soon as the transcript arrives, if you have switched that on. The table **What is sent to the AI** under **Data protection** lists each action and what it sends to the provider.

| Where | Examples |
| --- | --- |
| Website | Setting it up, a draft page or post, describing an image |
| Projects and documents | Reading a permit or a receipt, an update for the customer, an offer suggestion |
| ErgoMail | A draft reply, a translation |
| Field work and reports | Notes into a report, a report summary, the day summary in the Control Centre |

### Which rules does AI follow in Ergothiki?

- Whatever changes your records or is sent to others needs your approval; automatic minutes are saved as a draft. The exception: an image description is written straight onto the image — you can correct it whenever you like.
- AI does not invent numbers, amounts, dates or regulations; it uses only what you wrote or what is in the documents and recordings you give it — check them before you keep them.
- Every button shows how many credits it costs before you press it; automatic minutes are charged per 10 minutes of recording.
- When Ergothiki's support is signed in as your office (a support session), no AI action uses your credits: the buttons stay inactive.

### What happens when it is off?

It is switched on and off under **Settings → Office → Features** («Artificial intelligence»).

- No AI button appears on any screen.
- Not even Ergothiki's support sends your requests' messages to an AI provider (translation, summary, draft reply).
- Everything is done by hand as usual — nothing is lost.

Only the office's owner can change this setting, and the change is recorded in the office's history.